I ordered a washing machine through the official Samsung e-commerce website. They were out of the item I purchased when they sold it to me. I was forced to cancel the order I had placed because they did not deliver it for an entire month. Even after all this time, they have yet to refund my money. It's been two weeks. On their website, they state that the "refund process takes 7 business days," but in reality, it takes much longer. After several interactions with customer service, all they have to say is "I understand, the refund will be processed soon." If we cannot reach an agreement here, I will take legal action. The order number is 2324905207612513.
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
I bought and paid for five products three came but the other two an oven and a washing machine, unfortunately have not delivered them for over a year. Despite contacting their supposed "solution team," they have been unhelpfully and continue to give me vague and unhelpful responses. When I call to i...
I have a Samsung washing machine and since 2018, the first year I bought it, it has been serviced 3 times and it has been repaired on site. It was repaired and followed up on site 2 times, and because the problem was not resolved, they took the machine to the service. As a result, it stayed in the s...
The Samsung brand washing machine, still under warranty, that I bought from the media market a year ago, broke down about 1.5 months ago. When I called the service, they said that a small part needed to be changed and that they would order the part and then come to pick up the machine. One week and ...
I ordered a Samsung air conditioner worth 20,400 TL from their website about 17 days ago. The product was shipped the next day, and the courier company contacted me to schedule delivery for the next day. I decided to upgrade to a higher model AC through Samsung's website within two days and complete...
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