I ordered a Samsung air conditioner worth 20,400 TL from their website about 17 days ago. The product was shipped the next day, and the courier company contacted me to schedule delivery for the next day. I decided to upgrade to a higher model AC through Samsung's website within two days and completed the new order. As a result, I requested a refund by refusing to accept the first order when it arrived. They assured me that the refund would be credited to my card within a week. Despite multiple calls to Samsung Customer Service, they were unable to complete the process within the allotted seventeen days. My credit card payment is due tomorrow, and I can't make it because the money hasn't been returned. In addition to the refund saga, the second AC I bought turned out to be a nightmare. After being used effectively for 3-4 days, it stopped cooling on the fourth day. The technicians discovered a gas leak during their inspection. My spouse and I were exposed to this dangerous situation for three to four days! This is a disgraceful and unacceptable situation, Samsung!
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
I recently purchased an air conditioner from Samsung. At the time of purchase, the seller assured us that installation would be completed within a week at most. However, after delivery, when we requested an installation appointment, we were told it would take over three weeks. Given this approach a...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I called the service due to the lack of cooling of the refrigerator I bought like 7, 8 years ago, the service said that there was a gas leak and asked for a fee of 4500 TL, whereupon I contacted the Samsung solution center, I said that there was no user error in the cabinet, and that the gas leak wo...
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