I purchased a Samsung washing machine from an Evkur store, and the door seal gasket failed while it was still under warranty. When I contacted customer service, they replaced the part on the grounds that it was a material defect. However, the same problem reappeared shortly after the first replacement. In a subsequent interaction with customer service, they claimed that the problem was caused by the user and demanded 947 TL for a replacement part. They flatly refused both a replacement and a refund, claiming that the warranty did not cover this. My frustrating experience with my Samsung washing machine has made me question the brand's and the store's quality and integrity.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests about our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
I purchased a Samsung washing machine two and a half years ago, and since its installation, it has been functioning with problems. I have received poor service from Samsung, and their corporate support has been lacking. When the service technician came for the installation, I asked about extending t...
I bought a brand-new Samsung WW90T4020CE 9 kg washing machine, and less than a year later, the rubber door gasket tore—which should never happen with such a new appliance. When I contacted customer service, they told me that torn gaskets aren't covered under warranty and blamed it on “user error,” s...
I was victimized by the Samsung Odunluk branch in Bursa. I have been using my Samsung washing machine for about 7-8 years, and since the warranty had expired, I called the service when it broke down. Within a month, the service team came a total of three times. Each time they charged me a service fe...
The Samsung 9kg Washer Dryer I bought in Turkey in 2017 suddenly stopped working, even though it comes with a 10-year inverter warranty. When I called for service, they came and told me it was a main board failure. Brace yourself: they quoted ₺9,600 for the replacement! Is it normal for a machine to...
I just bought a Samsung washing machine, and the warranty is still valid. But I've been having trouble with the machine's paint coming off and rusting. When the tech came to look at the product, they said that the problems were caused by user error. To my surprise, the customer service rep said that...
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