Samsung TV Panel Failure Twice in 2 Years

April 25, 2024 6:04 PM71

In January 2021, I bought a Samsung TV, feeling assured by its strong reputation and the 2-year warranty it included. Unfortunately, in September 2023, right before the warranty ran out, the screen panel of the TV started malfunctioning. I reached out to Samsung's customer service right away, and they quickly organized a repair covered by the warranty.

Unfortunately, the panel failure happened again within a year of the initial repair, much to my disappointment. I reached out to Samsung once more, but this time, they insisted on a service fee upfront, even before looking into the problem. This is not acceptable, particularly given that the TV is still covered by the warranty.

April 26, 2024 9:14 AM (15 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey

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Samsung 50q60t 50” TV Panel Failure And Continuous Turning On And Off Problem

November 17, 2023 3:39 PM57

"The Samsung brand 50q60t 50” 127 cm screen satellite receiver 4K Ultra HD Smart QLED model TV that I purchased on 08.10.2021 developed a panel malfunction 6 months after the warranty period ended. The TV does not turn on at all; it makes a sound for 2-3 seconds, but there is no picture, and it keeps turning on and off by itself. There is no issue with the electrical connection, and it has not been exposed to liquid or any physical impact. I reported the issue and waited for the Samsung service to come. The Samsung service stated that the panel was burnt, that this was not a user error, and that it was a manufacturing defect from Samsung. They said the panel needed to be replaced and that it would be at a cost since the warranty had expired 6 months ago. They said they could replace the panel for a fee of 17,950 TL and left. I bought the TV 2 years and 6 months ago for 6,000 TL. There is no guarantee that replacing the panel won't result in the same issue. Moreover, it was mentioned that panel burnouts are common in the 50q60t series. It is extremely alarming that a brand as reliable as Samsung would charge such a horrendous amount of 17,950 TL to replace the panel for a TV that broke down after 2 years and 6 months and is not under warranty. If I had known I would experience this situation, I would never have chosen a Samsung TV. I hope they will carry out the panel replacement free of charge. My expectation from Samsung is that, as a company that fits the brand's image and instills confidence, they should perform the replacement free of charge. Asking for 17,950 TL for an issue that is not a user error but a manufacturing defect in this Samsung TV series frankly leads to distrust in the brand and is disgraceful. I have been truly victimized. I urgently want my TV to be repaired free of charge."

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