Samsung TV Panel Failure Twice in 2 Years
In January 2021, I bought a Samsung TV, feeling assured by its strong reputation and the 2-year warranty it included. Unfortunately, in September 2023, right before the warranty ran out, the screen panel of the TV started malfunctioning. I reached out to Samsung's customer service right away, and they quickly organized a repair covered by the warranty.
Unfortunately, the panel failure happened again within a year of the initial repair, much to my disappointment. I reached out to Samsung once more, but this time, they insisted on a service fee upfront, even before looking into the problem. This is not acceptable, particularly given that the TV is still covered by the warranty.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section and our call center. Best regards, Samsung Electronics Turkey




