Umingle Unfair Gender Searching - Ban

I have been using the Umingle website and about a week ago my account was suddenly banned with the reason stated as “Gender Searching.” I never talked about gender or engaged in any behaviour that would justify this reason, so I believe this ban is a mistake. At the moment the ban is still active on my account and I cannot use the service. On the ban screen, I also see a Ban ID and an option to pay to remove the ban, but I do not think I should have to pay anything for a ban that I consider unjustified. I request that my account be reviewed as soon as possible, the ban be removed immediately, and my access to Umingle be fully restored.