Free Fire Account Blacklisted for Suspicious Players

I am writing regarding my Free Fire account with UID 9248938048, which was suddenly blacklisted on 30 October. Since that date I have been unable to play properly and, as shown in the attached screenshot, I receive an error message saying that I cannot join a team due to suspicious players. I have not been given any clear explanation or evidence about what is supposedly wrong with my account. After the blacklist I first tried to submit a ticket through your support website, but I could not even open a ticket because the website reports that my account contains “abnormal data”. I then tried to reach you through different platforms, including direct messages and email, and I also contacted server admins to ask for help. Despite all these attempts over the past week, I have not received any response, explanation or solution. I respectfully request that you urgently review my account, remove the blacklist and restore full access to my Free Fire account, as I believe this action was taken in error. I also ask you to clearly explain what triggered this measure so that I can avoid any similar issues in the future. I expect this situation to be resolved as soon as possible, as I have been blocked from playing without any valid reason given.