Samsung TV Broadcast Settings Disabled
I recently purchased a Samsung 55Q70D television and I have been unable to add channel frequencies from the beginning. For the last three days I have been trying to set up the channels, but in the settings menu the “broadcast” option remains passive and I cannot enter the frequency adding section. On the screen it says that this function cannot be used and shows that there is no satellite cable signal, so I am unable to use the TV properly as a television. My television is still under warranty. I contacted Samsung via WhatsApp and they only sent an automatic message saying they would connect me to a customer representative, but no concrete solution or guidance was provided and my problem is still ongoing. When I called the authorized service in Elazığ, Güneş Elektronik, they told me that they could take the TV to the service and process it only for a fee of ₺1000. I clearly stated that my device is still under warranty, that the problem is not user error but clearly a software-related issue, and that it should therefore be covered by the warranty, yet they said it is not and did not help me. During the sale, it was stated that full support would be provided regarding software and updates, but this commitment was not honored. I request that my television be checked remotely or on-site, that the “broadcast” menu and frequency adding functions be activated and that the device be brought to a state where I can receive and add channels without any problems, or that a replacement or refund be provided if this cannot be resolved. In addition, I request that no service fee such as the ₺1000 demanded by the Elazığ authorized service be charged for this issue while the device is under warranty.
