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Samsung Refrigerator on the Verge of Explosion

Samsung Refrigerator on the Verge of Explosion
Samsung Refrigerator on the Verge of Explosion
Samsung Refrigerator on the Verge of Explosion
September 2, 2023 12:26 AM25

The freezer compartment of our Samsung refrigerator has developed unusual problems. There is significant swelling in the freezer's back and lower base. It has even bulged out the bottom of the rear cover, and the plastic tabs appear to have snapped. Surprisingly, it appears to create an abnormal vacuum when compared to regular refrigerators. The mainboard was previously replaced under the extended warranty, and this fridge is an RT53K6030WW/TR model. I believe this is due to a manufacturing or design flaw rather than a user error. As a result, I'm requesting a free repair because the problem has arisen despite proper usage and care. Samsung, this is a critical issue that I hope you address as soon as possible. It's disappointing to see such problems with a premium brand like yours. Please honor the warranty and reestablish our confidence in your products.

September 2, 2023 8:57 AM (8 hours after complaint)

Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services. Best regards, Samsung Electronics Turkey

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