I Face Recurring Cooling Failure on Samsung RB50RS334SA Refrigerator
I purchased a Samsung RB50RS334SA refrigerator in 2021, expecting reliable long-term use. However, starting in 2023, the appliance has developed a recurring fault: the refrigerator stops cooling entirely. Because of this, my food has spoiled multiple times, resulting in both financial and personal frustration.
Each time the issue appeared, I contacted Samsung authorized service, and parts were replaced. But these repairs only provided temporary relief—after a short period, the same fault returned. Most recently, on September 11, 2025, the refrigerator failed again with the exact same problem.
Despite the product still being under warranty, I continue to experience the same breakdown year after year, showing that the problem is not an isolated defect but a persistent, recurring fault. Temporary fixes are no longer acceptable, as they do not solve the underlying issue.
I am formally requesting a full product replacement, since multiple repair attempts have failed to provide a lasting solution. A refrigerator at this level of repeated malfunction undermines consumer trust and causes unnecessary hardship.
Serial Number: 0C3Q48JN200310X
Location: Malatya
Samsung should take full responsibility and replace the unit without delay so that I can finally have a dependable refrigerator in my home.
My malfunction from September 12, 2025 is still ongoing due to a lack of parts. When I requested past service receipts, the call center staff at the solution center not only provided me with incorrect information but also behaved indifferently. Another call center staff member at the same solution center contacts me about these malfunctions and provides information. As a customer who has already experienced this malfunction two or three times before, I continue to be victimized.
