My freezer has swollen inside the freezer compartment after I purchased an additional four years of warranty. I contacted the service. The service arrived on October 8, 2023, and informed me that the product would be replaced. The service contacted me after a long wait, but I was too busy to answer their calls. They sent me the model via SMS and asked me to contact them. When I called back, I was told to hang up. They called again five days later, this time offering a refrigerator with a much smaller capacity than mine. When I inquired about the replacement, they stated that the item was out of stock. I stated unequivocally that I would never accept a smaller refrigerator. They stated that they took note of it and promised to call back, but they have yet to do so. I'd like to be replaced with a refrigerator of the same size and color as my current one. All of my home appliances were purchased from Samsung in 2017. The warranty has expired, and they are now requesting 28,500 ₺. This sum is out of my price range. I'm hoping for your help. My Samsung freezer has not only swollen but also developed cracks.
The Samsung brand refrigerator I bought about 2 years ago broke down in June (water flowing problem due to a blockage in the system). I made a service request regarding the issue. The service representative came on 24.06.2024, examined the device and kept the necessary records. Later, on 27.06.2024,...
On December 12, 2020, we purchased a Samsung TV and refrigerator. In March 2022, both the refrigerator and TV broke down—their mainboards and motors were replaced under warranty, but everything inside the fridge was ruined. In 2025, the refrigerator broke down again, along with all the items inside....
Hello, since September 2, 2023, my Samsung RT46K600S8 refrigerator has been cooling at 12-15 degrees. The service initially replaced some parts, but the freezer then failed. The sensors were then replaced, but the cooling issue persisted. The appliance was removed from my home by the service. I requ...
On August 8, 2023, I requested service for my Samsung refrigerator due to a malfunction. The service team determined that repairing the refrigerator was not an option and that it needed to be replaced. We paid the required fee for the replacement, but we haven't received any updates or communication...
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