In January 2024, I applied for the electric vacuum cleaner gift promotion for dual appliance purchases from ShopSamsung, providing all necessary documents and meeting all conditions. Despite their commitment to deliver the gift within 45 days, it has been over three months, and the vacuum has not arrived. Despite multiple conversations with customer representatives, I received evasive responses like "we'll try to expedite delivery due to stock issues."
It's baffling that the gift product is always in stock when you try to purchase it from the website, but suddenly becomes unavailable when it's meant to be sent as a gift. You've exceeded the promised 45-day period by another 45 days, yet there's been no action taken. Neither I nor my family and friends will purchase any Samsung products in the future. I dread the potential issues I'll face if any of my current products malfunction.
Even your installation service technicians overcharge for additional items. They insisted on selling me a water filter for the dishwasher and a surge protector for the dryer at prices much higher than market averages, claiming the products are necessary for warranty coverage. Feeling pressured and unaware of the consequences, I reluctantly accepted.
I have taken the necessary steps to address this issue by filing a complaint with the Consumer Arbitration Board and will escalate my complaint to Samsung Korea. It's unacceptable that such behavior is tolerated in our country while it wouldn't be tolerated in European countries.
On February 21, 2025, I purchased a total of four Samsung QE65 model televisions from Media Markt store using two separate invoices. Two of these televisions were promised as a gift along with a campaign package of two cordless upright vacuum cleaners. The products were installed by a Samsung author...
At the Samsung store, I bought four things. They gave me a vacuum with the code VC07R302MVR/TR as a gift. It's worth ₺2600. The website said that as g...
I bought a Samsung RF85A911AP/TR Bespoke double-door refrigerator from Media Markt on April 13, 2023. The refrigerator was given away as part of a promotional campaign called "Get a Samsung 55" The Frame QLED 4K Smart TV or 11,000 TL Loaded Card as a Gift with Select Samsung Bespoke Series Refrigera...
Dear Samsung Customer Service, I am writing to express my frustration regarding an order I placed on April 12th through Samsung Shop. I purchased the Samsung S24, along with a pair of headphones and a charger. Initially, I was informed that the delivery date was set for April 21st, but due to stock ...
I purchased a Samsung dryer on September 15, 2024, and it hasn’t worked properly since installation. Despite contacting Samsung service multiple times, no action has been taken to resolve the issue. The dryer simply doesn’t dry clothes. Initially, customer service promised a replacement but kept de...
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