Samsung OLED TV Malfunction – Seeking Replacement After Panel Issue

I purchased a Samsung OLED TV on January 25, 2024. I kept the TV unused for about six months, storing it in its box after the service-assisted unboxing. In June, I set it up in my new home and started using it around July 22. However, on August 28, the TV began displaying a line under the screen, followed by 20 seconds of operation and then turning off for 7 seconds repeatedly.

I requested service, and on July 31, the service team came to pick up the TV. I explicitly requested a replacement if the issue was a panel defect, as it’s abnormal for a Samsung OLED TV to malfunction so quickly. On August 7, the service informed me that Samsung's central team recommended repair instead of replacement. Despite being a Samsung customer, I couldn’t get this information directly from their central team, even after multiple calls and hours spent on hold with unrelated representatives.

I was told the resolution team would contact me, and indeed, someone from the team began handling my case on the same day, promising to get a technical opinion and provide an update by August 8. However, I waited until August 9 and had to call myself, only to reach no one. On August 10, when I finally managed to contact the resolution center, I was told that the employee handling my case wasn’t working that day and that the technical opinion requested on August 7 had still not arrived.

It’s frustrating that despite paying thousands of liras for a world-renowned brand like Samsung, they are unable to obtain a simple internal technical opinion. More concerning is that they seem intent on repairing a faulty product that was barely used, potentially leading to more significant issues in the future. I have been unable to reach a responsible authority or anyone who can properly follow up and resolve this matter.