I purchased a Samsung OLED TV on January 25, 2024. I kept the TV unused for about six months, storing it in its box after the service-assisted unboxing. In June, I set it up in my new home and started using it around July 22. However, on August 28, the TV began displaying a line under the screen, followed by 20 seconds of operation and then turning off for 7 seconds repeatedly.
I requested service, and on July 31, the service team came to pick up the TV. I explicitly requested a replacement if the issue was a panel defect, as it’s abnormal for a Samsung OLED TV to malfunction so quickly. On August 7, the service informed me that Samsung's central team recommended repair instead of replacement. Despite being a Samsung customer, I couldn’t get this information directly from their central team, even after multiple calls and hours spent on hold with unrelated representatives.
I was told the resolution team would contact me, and indeed, someone from the team began handling my case on the same day, promising to get a technical opinion and provide an update by August 8. However, I waited until August 9 and had to call myself, only to reach no one. On August 10, when I finally managed to contact the resolution center, I was told that the employee handling my case wasn’t working that day and that the technical opinion requested on August 7 had still not arrived.
It’s frustrating that despite paying thousands of liras for a world-renowned brand like Samsung, they are unable to obtain a simple internal technical opinion. More concerning is that they seem intent on repairing a faulty product that was barely used, potentially leading to more significant issues in the future. I have been unable to reach a responsible authority or anyone who can properly follow up and resolve this matter.
On March 31, 2024, I purchased a high-end 65-inch OLED Samsung TV, model 65S90C. It was installed during the same week, officially powered on, and then packed away again as it was intended as a dowry item. Later, on June 2, 2024, after moving in, I began regular use of the TV. Starting from the thi...
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I’ve owned my Samsung QLED TV for four years, and up until now, I was satisfied—until it suddenly refused to turn on. Although the red standby light is on, the TV doesn’t respond to any buttons or the remote. It’s completely unresponsive. What’s even more frustrating is the poor customer support pr...
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