ID:32661275
1
Serhat is completely dissatisfied with the result

Samsung Does Not Provide Support for Faulty QLED TV

Samsung Does Not Provide Support for Faulty QLED TV
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Serhat
Samsung
June 04, 2025 9:41 pm
110

I've called Samsung customer service on May 2, 2025 due to the excessive ghosting problem on the 55Q67D QLED Samsung television that was installed in my home by the Samsung authorized service on November 15, 2024. The day the technical service personnel came to my home, I noticed an opening in the lower left frame of the television and asked the technical service personnel if this was normal. The technical service guy already stated that this was not normal, but he claimed that it should be reported when I received the product. I've stated that I had just noticed the physical problem with the product and that I could not use the television much because I've been travelling very frequently. As a result, an investigation was initiated and Samsung Customer Service responded to me with the conclusion that there was no problem with the TV. Does Samsung Customer Service claim that it is normal for televisions installed by its own authorized service to have openings/damage on their frames? I could barely use the television I purchased because I traveled frequently. The product still has the protective cover on its frames and I still have it's own box. I urgently request that the problem be resolved and the faulty product to be replaced.

Samsung Logo
Samsung
June 05, 2025 12:13 pm (14 hours after complaint)

Dear Customer, Thank you for contacting us. In order for our resolution center to get in touch with you, we kindly ask you to provide us with your name, surname, and contact information. Best regards, Samsung Electronics Turkey

Serhat
Serhat
June 05, 2025 12:31 pm

I had already uploaded my contact information and invoice, as well as the serial number of the faulty product, to the platform. Are you sure you checked? I am uploading the invoice again, which contains all my contact information, by selecting the 'visible only to the brand' option.

Serhat
Serhat
June 11, 2025 2:19 pm

Samsung Turkey has the most unsuccessful customer service I have ever seen, refusing to stand behind the defective product in any way, and saying they can only repair the QLED TV—which I bought 5 months ago and haven't even used for 2 months in total—for a FEE. I will continue with a complaint to the Consumer Arbitration Committee and Samsung Global. I am ashamed on your behalf, Samsung Turkey.

Serhat
Serhat
June 16, 2025 1:56 pm

I asked Samsung Customer Service how any user could open the TV frame and requested that their technical team, which interprets this as user error, explain it to me in detail. They said they couldn't provide any answer and could only repair the product for a fee. Samsung Turkey, which treats its customers as liars because of their factory-defective products, has by far the worst customer service I have ever seen in my life. Before buying any Samsung product, be aware that if you have any problems with your product, you will have to deal with such poor customer service from this company.

Serhat
Serhat
June 19, 2025 2:26 pm

19.06.2025 Update: Samsung Turkey has not sent me the service report stating 'there is no malfunction with the product' by email for 3 days. Even sellers in the suburbs who sell electronics without warranty are more ethical and moral than Samsung Turkey. I have never seen such poor quality in my life.

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