I purchased a Samsung air conditioner; however, they sent the incorrect component. After I had called them multiple times over the course of a month, it took them another month just to deliver the right component. Now, when I called about having it installed, they told me that it would take another fifteen days. I've already been through the hassle of dealing with problems caused by the parts, and now I'm having to deal with problems caused by the service. Can you believe that the Samsung service in such a large city as Bursa is so restricted and slow that they can't even provide a basic appointment date? My choice of this well-known brand was a mistake.
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
I regret buying a Samsung air conditioner. Despite being under warranty, it doesn't cool properly. I contacted the authorized service in Diyarbakır, but it's been (5) days with no response or assistance. They keep telling me they are busy with other customers and leave me waiting despite my numerous...
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