I bought a Digital Inverter air conditioner from an authorized Samsung dealer because my old one broke down, and I specifically chose this model since it was advertised with free installation and setup. However, when the service team came to my home, they demanded ₺2500 just to remove the old unit, a charge I was never informed about during the purchase or before installation. I was only told that installation and setup were free, with no mention whatsoever of a removal fee. What shocked me even more was Samsung’s customer service: despite calling multiple times, I received no real help. During my first call, the phone was hung up on me, and in later calls one representative, in particular, spoke with a mocking and condescending tone, laughing and treating me with clear disrespect. Another representative dismissed my complaint without offering any solution. This behavior is deeply disappointing coming from a global brand like Samsung. The installation took place in Fatih, Istanbul, and while the device itself is working fine, I find it unacceptable that a company would demand extra fees for a product under warranty without prior notice and then treat the customer poorly. I expect Samsung to refund the ₺2500, issue me a proper apology, and take necessary action against the staff involved. A company that asks for hidden charges and disrespects its customers needs to seriously reconsider its approach to customer satisfaction.
Before the heatwave hit, I visited a Samsung authorized dealer inside a shopping mall in Ankara to purchase an air conditioner. We expressed our interest in buying a unit, only to be told that they couldn't show us any products without first conducting a home inspection. We understood the need for a...
I’ve had my Samsung dryer for just one year, and it’s still under warranty, yet it has already started making an incredibly loud and disturbing noise ...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
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