Before the heatwave hit, I visited a Samsung authorized dealer inside a shopping mall in Ankara to purchase an air conditioner. We expressed our interest in buying a unit, only to be told that they couldn't show us any products without first conducting a home inspection. We understood the need for an inspection but requested general information about the available models since we already knew our home's square footage and requirements. However, we were met with unhelpful responses delivered in a harsh manner. The next day, when I contacted Samsung customer service to inquire about their inspection service, they informed me that it came with a fee. They did mention a free video inspection option, but the reservation date screen was malfunctioning. While contemplating which brand to choose among several options, this experience taught me at least which brand not to consider. Thank you. Wishing you lucrative profits from your paid inspections and potential customers seeking to buy air conditioners. Samsung Turkey.
I bought a Digital Inverter air conditioner from an authorized Samsung dealer because my old one broke down, and I specifically chose this model since it was advertised with free installation and setup. However, when the service team came to my home, they demanded ₺2500 just to remove the old unit, ...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
Even though this was the second time my air conditioner was being installed, Samsung service set up an appointment a week in advance. When they got there, the technician only had a screwdriver and no gas or pipes. They gave a price, but didn't do anything else. It's like I took apart the AC myself! ...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
I purchased a Samsung air conditioner from Güreller Electronics at Ankara Panora Mall on August 19, 2023. The product was never installed (the boxes remained unopened), and I decided to return it within three business days. Customer service keeps telling me to wait for the return, leaving me in the ...
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