I purchased a Samsung air conditioner from Güreller Electronics at Ankara Panora Mall on August 19, 2023. The product was never installed (the boxes remained unopened), and I decided to return it within three business days. Customer service keeps telling me to wait for the return, leaving me in the dark about what I'm waiting for. When I contacted the retailer, they claimed it was not their fault and directed me to an authorized service to confirm that the boxes had not been opened. "For 400 TL, the Doga Electric Gölbaşi branch will issue the report for you," said the customer service representative. However, the customer service team appears to be unaware of these developments, and every time I call, they assure me that they are "tracking" the case, but time passes. Their indifference is causing me a lot of grief. What they need to do could be completed in less than an hour. I can return the product with the receipt to the retailer, and they should process my return. It's become a frustrating ordeal, and I'm tired of the inaction.
I purchased a 12,000 BTU wall-mounted Split Air Conditioner from a Samsung Turkey seller via GittiGidiyor on December 5, 2021. On July 10, 2023, the air conditioner failed, and I contacted customer service for assistance, but no one returned my call. I called again on July 11 to report the lack of r...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
On August 27, 2024, I purchased a brand-new Samsung RT47CG6636WWTR refrigerator from the Samsung store in Maltepe Park, İstanbul. Despite being brand new, the refrigerator has never cooled properly since the day I brought it home. For weeks now, I have been unable to store my food inside and have be...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
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