I bought an air conditioner on 21.05.2025 and immediately created an installation record, I called Çanakkale Authorized Service on 22.05.2025 and they said they will call you for the installation. 5 days have passed, no one called or asked, I am calling the number that called me, I called continuously from morning to evening for 3 days without hanging up and no one answered. I called the customer representative on 27.05.2025 and created a complaint record. They said they would get back to me within 24 hours, no one called or asked. I called on 28.05.2025 and they said my installation record was canceled by the system. On 27.05.2025, they said there was no complaint record, they are a joke, I told them to listen to the phone records and created a record again. I called again on 29.05.2025 and they said they did not create a complaint record on 28.05.2025. Samsung is regretful.
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I purchased a Samsung air conditioner from Güreller Electronics at Ankara Panora Mall on August 19, 2023. The product was never installed (the boxes remained unopened), and I decided to return it within three business days. Customer service keeps telling me to wait for the return, leaving me in the ...
On August 4th, 2023, I placed an order (No. 34842982) with Media Markt for a Samsung AR35 air conditioner. I intended to have it installed, but Samsung Turkey seemed unable to persuade Pendik dst Elektronik to contact me. There were no phone calls or inquiries. When I called Samsung at 4447711 today...
Samsung Antalya Air Conditioner Service causes victimization by making promises and not fulfilling them. On 30.06.2024, I bought a Windfree Premium Plus Air Conditioner from Markantalya Samsung Branch and paid 50 thousand lira in cash. They said that they provided the fastest service during the sale...
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