Samsung Ignored My Air Conditioner Installation Request for Over a Week
I bought an air conditioner on 21.05.2025 and immediately created an installation record, I called Çanakkale Authorized Service on 22.05.2025 and they said they will call you for the installation. 5 days have passed, no one called or asked, I am calling the number that called me, I called continuously from morning to evening for 3 days without hanging up and no one answered. I called the customer representative on 27.05.2025 and created a complaint record. They said they would get back to me within 24 hours, no one called or asked. I called on 28.05.2025 and they said my installation record was canceled by the system. On 27.05.2025, they said there was no complaint record, they are a joke, I told them to listen to the phone records and created a record again. I called again on 29.05.2025 and they said they did not create a complaint record on 28.05.2025. Samsung is regretful.
Dear customer, We could not reach you because you did not share your contact information. Kind regards, Samsung Electronics Turkey
They called from the headquarters and said that the service team would come for installation. It has been 6 days, and no one has called or checked in.
The installation was completed, and Samsung Headquarters maintained constant communication regarding the issue from beginning to end. Thank you.
They were involved from the beginning to the end of the process at the General Directorate, thank you.
