I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even if you wait on hold for 24 hours. They called me a couple of times, so I saved their numbers. They promised to install it on June 10th, then the 27th, then the 29th, and finally July 1st, but they never showed up. The company is so awful that they didn't come today either. I've filed complaints with the Consumer Arbitration Committee, BTK, and CIMER. When I call Samsung and the authorized service provider, there's never anyone in charge, just customer service giving me the runaround. They keep saying they'll inform the relevant department, but in 30 days, no one has come to install the air conditioner. There's no one to talk to. I'm shaking with rage and regret ever buying this. Below are photos showing how many times I've called and talked to them.
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
On July 27, I purchased a Premium Wall-Mounted Split Air Conditioner (AR18TSHZHWK/SK) from Samsung’s official website, and it was delivered on July 29. I was told that HTS Service would contact me the next day for installation, but as of today, August 7, the unit still hasn’t been installed. I’ve be...
I purchased a Samsung AR35 air conditioner for a family health center in Konak, Izmir, and have been waiting 10 days for its installation. My purchase invoice number is SHT2025000000498, and I paid the product price of ₺21,500 via EFT to the provided IBAN. Although the product is under warranty, I a...
On August 4th, 2023, I placed an order (No. 34842982) with Media Markt for a Samsung AR35 air conditioner. I intended to have it installed, but Samsung Turkey seemed unable to persuade Pendik dst Elektronik to contact me. There were no phone calls or inquiries. When I called Samsung at 4447711 today...
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