On August 4th, 2023, I placed an order (No. 34842982) with Media Markt for a Samsung AR35 air conditioner. I intended to have it installed, but Samsung Turkey seemed unable to persuade Pendik dst Elektronik to contact me. There were no phone calls or inquiries. When I called Samsung at 4447711 today to inform them about starting the return process for the AC, I had to wait a frustrating 40 minutes before giving up and terminating the call. They appear to be aware that it is a customer calling and deliberately avoid answering, pretending to be helpful while resolving nothing. They'll most likely respond to this complaint with a copy-paste message, ignoring the problem. It's disheartening to see such disregard for customers after they've made a purchase.
I'm so angry my hands are shaking. I bought a Samsung AR35 air conditioner for ₺18000, and it's been 30 days since I placed the order. I've called customer service and technical support over 100 times, but they still haven't come to install it. You can never reach the installation technicians, even ...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I purchased a Samsung air conditioner from Güreller Electronics at Ankara Panora Mall on August 19, 2023. The product was never installed (the boxes remained unopened), and I decided to return it within three business days. Customer service keeps telling me to wait for the return, leaving me in the ...
On 20.08.2024, I bought a Samsung Brand 12,000 BTU AR12TXHQBWKX air conditioner from 5M Migros. They directed me to the service and the service said that it could come to me after 14 days. They made an appointment for 04.09.2024. I brought the air conditioner home and waited for 14 days. At that tim...
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