I bought Samsung 70ua7100 TV from A101. I bought the TV on 03.06.2023 and it was installed on 05.03.2023. I called the service when leaving the store and stated that there was a problem with the screen of the device, on 07.03.2023 it went to the service. There is a problem with the LEDs on the screen of the device, there are blackouts on the screen, very uncomfortable, and disturbing on all 4 sides, and the service said it was problem-free. On 22.03.2023 they brought it back again. Friends who read this, if you wish some trouble get these guys' products and they show no interest really. They don't take it seriously or even show a single bit of enthusiasm for finding a solution.... Finally, I applied to the Consumer Arbitration Board on 23.06.2023. no words can express how sorry I am buying this trouble.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services through the contact us section. Sincerely, Samsung Electronics Turkey
Here's the translation of the text from Turkish to English: "Look at my problem, how many days have passed since then, the TV turned on in this state now. Calm down. Samsung TV... Friends, they don't stand behind the defective product they sold. For your information, you will end up struggling like me..."
The TV has gotten even worse, Samsung regrets...
Thank you to the Samsung family for resolving my issue, even if it was a bit late. I would like to extend my special thanks to Ms. Sinem, who was constantly attentive...
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