On October 29th, 2020, I purchased a television and had it installed in May 2021. Unfortunately, my device had a panel malfunction, and when I contacted customer service, they informed me that the warranty had expired and that the repair would cost 8,500 TL. After conducting some research, I discovered that other users had encountered the same problem, indicating that I was not alone. I'm sorry I didn't get two similar devices from a lesser-known brand instead of this one. I chose this device because I trust and value the Samsung brand, but I am very disappointed. I want to warn those who are thinking about purchasing or have already purchased this product that it may not be worth it in the long run.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey any information, suggestions, opinions, and solution requests related to our products and services. Best regards, Samsung Electronics Turkey
I was pleased with the attention and dedication of customer service regarding my complaint. Resolving the problem with the product and standing behind their products was a positive and reassuring step towards improving the changing brand image. I would like to especially thank Ms. Esra from the technical support team, who did her best to solve the problem I experienced from the beginning to the end of the process. Thank you, Samsung.
In 2020, I bought a UE50TU8000UXTK model television. Its warranty will be up in December 2022. Only 7 days ago, the television began shutting down and...
The performance of Samsung is unsatisfactory. I bought a Samsung 58TU7000 model TV in 2021, and just two months after the warranty period of two years had passed, the panel on the TV stopped working properly. The error log of the television displayed a panel error count of 240. For the repairs, the ...
On 21.05.2021, I bought a Samsung brand UE50TU8000 model smart television. Less than a year later, the panel malfunctioned on 21.04.2022. The service replaced it under warranty and delivered it on 24.04.2022. On 14.06.2023, the device had a panel malfunction again. The panel was replaced again, but ...
I’m writing this to inform those considering purchasing a Samsung TV about the issue I’ve experienced. We purchased a Samsung 58TU7000 TV on November 11, 2020. Close to the end of the 2-year warranty, the panel malfunctioned and was replaced under warranty. However, on December 1, 2024, the panel fa...
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