I returned my Buds 2 headphones for service with the tracking number 4271772656, stating that the charging device battery was depleting on its own. 'It can stay for days, test it thoroughly, so I won't have to come back,' I remarked as I dropped it off. I received the stuff today, but they claimed 'no difficulties.' When I opened the goods after leaving the service, the battery was still at zero, indicating that the problem had not been resolved. I understand not dealing with qualified technicians because it shows the brand's quality. However, when I realized the problem had not been resolved and wanted to re-submit it for repair, the front desk personnel told me, 'We can't take it today; your receipt closed today, come back tomorrow,' exposing how bad your service system is. Despite my protests that "my home is far away," why are you forcing me to return? 'Take the device and open the receipt tomorrow; this is a problem with your system,' the staff replied. For years, I worked for numerous approved services, and each firm I worked for had a policy of standing by the consumer, bending the system to find remedies to lessen the consumer's pain. You work in customer service, yet your labor does not benefit the customer. I purchased the equipment for five times the price of its competitors in order to avoid problems; however, I now see that the money was wasted. There is no brand difference between products sold for 200 liras at BM and A101. You should be ashamed.
I misplaced the right side of my Samsung Galaxy Buds 2 Pro headset. When I opened the app, I was disappointed to see that the Samsung Find network was not working properly. The headset was displaying the location from 3 days ago, which was completely inaccurate. When I wanted to send my product to t...
The headphones are generally large and don't fit in my ears. I initially ignored the problem because I thought the problem was in my ear, but when I tried them on to people nearby, I noticed that the earbud, especially in my right ear, didn't stay in place, just like mine. I sent the headphones back...
I bought Samsung Buds 3 headphones. After 2 weeks of use, I sent them to the service because of the crackling and signal sound in the left earbud. Although they said that a brand new sealed box product would come, only the headphones were changed and they were sent back to me with the same box. I re...
I highly discourage purchasing Samsung Galaxy Buds FE wireless earbuds due to their persistent problems. I bought them on December 26, 2023 and had to send them to the technical service on February 22, 2024 because I was experiencing a problem with the volume. It's frustrating because I've only used...
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