Poor Replacement Process Of Samsung Buds 2 Earphones

Dear Sir/Madam, My name is Kenan Ibrahim, and I purchased Samsung Buds 2 earphones on December 10, 2023. Due to a malfunction, I contacted customer service and sent the earphones to the service center in Ankara. Upon inspection, it was discovered that both earphones were defective, with issues in both the left and right sides. Consequently, I requested a replacement for the product. However, as advised by the customer service representative to address my complaint, an examination of my purchase receipt was required. Upon reviewing my receipt, it was confirmed that the purchase was made within the last 6 months. Therefore, I am entitled to a replacement. I promptly provided my receipt to customer service to proceed with the replacement request. Regrettably, I have not received any follow-up or updates on the status of my complaint. The lack of communication and resolution regarding this matter has been disappointing. I expect the necessary actions to be taken promptly to address my concerns, and I kindly request a response regarding the status of my replacement request. I appreciate your attention to this matter. Sincerely, Kenan Ibrahim.