Dear Sir/Madam, My name is Kenan Ibrahim, and I purchased Samsung Buds 2 earphones on December 10, 2023. Due to a malfunction, I contacted customer service and sent the earphones to the service center in Ankara. Upon inspection, it was discovered that both earphones were defective, with issues in both the left and right sides. Consequently, I requested a replacement for the product. However, as advised by the customer service representative to address my complaint, an examination of my purchase receipt was required. Upon reviewing my receipt, it was confirmed that the purchase was made within the last 6 months. Therefore, I am entitled to a replacement. I promptly provided my receipt to customer service to proceed with the replacement request. Regrettably, I have not received any follow-up or updates on the status of my complaint. The lack of communication and resolution regarding this matter has been disappointing. I expect the necessary actions to be taken promptly to address my concerns, and I kindly request a response regarding the status of my replacement request. I appreciate your attention to this matter. Sincerely, Kenan Ibrahim.
On the evening of June 23, 2023, I purchased Galaxy Buds2 from Samsung Turkey (part of the Kutup group of companies). However, when I woke up the next morning, I discovered that one of the earphones was not functioning. I immediately returned to the store where I made the purchase, and they advised ...
Regarding the Samsung Galaxy Pro 2 headphones I purchased from Vatan Computer on Sunday, February 19, 2023, I am writing to express my disappointment with the quality of the headphones. The headphones have never worked properly despite their high quality claims. They automatically toggle to backgrou...
I highly discourage purchasing Samsung Galaxy Buds FE wireless earbuds due to their persistent problems. I bought them on December 26, 2023 and had to send them to the technical service on February 22, 2024 because I was experiencing a problem with the volume. It's frustrating because I've only used...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
Comments