On the evening of June 23, 2023, I purchased Galaxy Buds2 from Samsung Turkey (part of the Kutup group of companies). However, when I woke up the next morning, I discovered that one of the earphones was not functioning. I immediately returned to the store where I made the purchase, and they advised me to visit the service center directly, explaining the situation, and assured me that I would receive a replacement. Upon arriving at the service center, I was met with a disappointing response. They attributed the issue to user error without providing any technical explanation. I then took the defective earphone to a different branch of the service center, but they refused to even inspect it. I was left with a frustrating situation where they claimed the problem was technically impossible.
Dear Sir/Madam, My name is Kenan Ibrahim, and I purchased Samsung Buds 2 earphones on December 10, 2023. Due to a malfunction, I contacted customer service and sent the earphones to the service center in Ankara. Upon inspection, it was discovered that both earphones were defective, with issues in bo...
I highly discourage purchasing Samsung Galaxy Buds FE wireless earbuds due to their persistent problems. I bought them on December 26, 2023 and had to send them to the technical service on February 22, 2024 because I was experiencing a problem with the volume. It's frustrating because I've only used...
Regarding the Samsung Galaxy Pro 2 headphones I purchased from Vatan Computer on Sunday, February 19, 2023, I am writing to express my disappointment with the quality of the headphones. The headphones have never worked properly despite their high quality claims. They automatically toggle to backgrou...
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
I bought something from Samsung Electronics in Istanbul, the part that deals with consumer electronics and online sales, but I’m still waiting for my refund after sending the product back more than two weeks ago. I’ve done everything I was supposed to, but my refund still hasn’t gone through, and I ...
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