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Fatih is completely dissatisfied with the result

Samsung UE60AU8000UXTK TV Screen Went Black After Only Three Years

Fatih
November 08, 11:51 pm
5

I purchased my Samsung UE60AU8000UXTK model television from Samsung’s official website in November 2021 for approximately ₺14,000. Ten days ago, the screen completely lost its display. I chose Samsung expecting a long-lasting and high-quality product, but experiencing such a serious malfunction after only three to four years has been very disappointing. I contacted the authorized service center in my city for assistance, and they informed me that the issue was likely due to burnt-out LEDs and that the repair would be charged since the warranty period had expired. However, considering that TVs of similar size are sold at much lower prices in the market, I specifically chose Samsung for its reputation for durability and quality. Facing such a fault in a short time and being asked to pay a high repair fee has caused me inconvenience. I expect Samsung to prioritize customer satisfaction, repair my television free of charge, and stand behind the quality of its product. I request that my issue be resolved.

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