About two weeks ago, I purchased a Samsung QE65Q7F5AUXTK smart TV from MediaMarkt’s Çekmeköy store in Istanbul. On the fourth day of use, the TV broke down, and the authorized service technician who came for inspection stated that there was a panel malfunction and that this was a manufacturing defect. I was informed that a replacement request would be reported to the central office. However, it has been about a week since that visit and there has been no clear progress. Whenever I inquire, I am only told that “the process is ongoing,” but no concrete information, result, or feedback is provided, and I cannot reach anyone who can offer a definitive solution. During this time, I have been left without a television even though the product is almost brand new and the problem clearly stems from a manufacturing defect. As a result of this complaint, I request that my television be immediately replaced with a new one without any loss of rights. If a replacement is not possible, I request a full refund and the cancellation of the purchase. I kindly ask for the process to be expedited and concluded as soon as possible.
On February 4, 2024, I bought a Samsung 75-inch QE75Q70CATXTK television from the Ankara Optimum Samsung store. I suppose there is an issue with the panel. Small dents around the panel's frame occurred during installation or as a result of a manufacturing flaw. I've included a photo of the product a...
Since August 29, I have been trying to get my Samsung QE75Q800TA television repaired after the motherboard was damaged, and a service request was created by the technical team for a replacement part. Despite waiting for more than two weeks, the part never arrived, and later I was told it would no lo...
We purchased a Samsung QA55Q70A television on 23.11.2021. Seven months after the warranty period ended, the TV completely stopped working. We delivered it to the Samsung service center 15 days ago, and today we received a response. They informed us that the repair cost is ₺12,500 due to a panel defe...
In October 2021, we purchased a Samsung QE65Q60AAUXTK model QLED TV from the Samsung store at Izmir Urla Bambu Shopping Center, and on September 6, 2025, it broke down, losing both sound and picture completely. When we called the authorized Samsung service, we were told it was an open cell screen fa...
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