I sent my Samsung Galaxy Z Flip 5 to the authorized Samsung service center in Ankara on the 22nd after the screen stopped working — despite no drops, impact, or liquid damage. When I first bought the phone, I noticed a slight creaking noise when folding the screen for the first month or two, but I didn’t think much of it. Later, the screen completely stopped functioning.
Even though my device is still under warranty, the service center claimed there was damage to the frame, stating that this supposedly caused the screen to break. They refused warranty coverage and instead demanded a repair fee of ₺13,500. This accusation is completely false — there has never been any physical or liquid damage to my phone.
I paid ₺39,999 for this device, and experiencing such a critical malfunction so soon — along with being unfairly blamed for it — is extremely disappointing. I have already submitted my purchase invoice to the service center.
I request that Samsung replace my phone under warranty and take responsibility for this clearly defective device. I expect my consumer rights to be respected and my issue resolved immediately.
I purchased my Samsung Galaxy Z Flip 6 on April 22, 2026, and after only six months of use, a visible crease line appeared across the center of the screen due to its foldable design. This issue has persisted for about two weeks now. I took the device, along with my invoice and warranty documents, to...
Brand/Model: Samsung Z Flip 5 Issue: A crease line has formed along the screen’s fold, and the plastic bezels at the closing edges have fallen off. I have experienced the same problems before, and the device has already been serviced three times. Process: On 2025-01-30, I visited the Samsung Auth...
Brand/Model: Samsung Z Flip 5 Issue: A line has formed along the fold of the screen, and the plastic bezels on the folding edges have fallen off. I have experienced the same issues before, and the device has already been sent to service three times. Process: On 2025-01-30, I went to the Samsung A...
On October 11, 2025, I experienced a shut-off issue with my Samsung Z Flip 4 when folding the device. I took it to the Samsung service center in Sancaktepe under the service number 4289525250 and waited for a response. On October 13, 2025, I received an SMS stating that the repair would cost ₺13,870...
On September 9, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Samsung Authorized Service Center at Emaar Square Mall in Üsküdar, Istanbul. After just 23 days of normal use, without any drop, impact, or external interference, I opened the phone and noticed a crack forming along the center of t...
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