Brand/Model: Samsung Z Flip 5
Issue: A crease line has formed along the screen’s fold, and the plastic bezels at the closing edges have fallen off. I have experienced the same problems before, and the device has already been serviced three times.
Process:
On 2025-01-30, I visited the Samsung Authorized Service Center (Mecidiyeköy / Istanbul) due to screen issues; the screen and frame were replaced.
After the replacement, the screen issues continued.
On 2025-10-30, I brought the device back to the same service center, reporting the crease line on the inner screen and the fallen bezels. I was told it was “user damage” and was offered a paid repair.
My service order numbers are: 4283119777 (previous) and 4289995782 (most recent).
I contacted customer service 7–8 times, but despite all my requests, I was repeatedly told it was “user error / screen impact,” and no assistance was provided.
Warranty / Costs:
I purchased the device for $862 USD.
My warranty was still active during my last service visit; it expired on 2025-11-14.
During the last service visit, I was asked to pay $403 USD, which I did not accept.
My Request:
Due to the recurring failure and the hinge/screen issues being of a chronic nature, I request a free device replacement or a full refund.
I seek a permanent solution rather than another repair. I ask that the “user error” assessment be re-evaluated, and that my repeated service records and recurring faults be taken into account so that my issue can be resolved properly.
Brand/Model: Samsung Z Flip 5 Issue: A line has formed along the fold of the screen, and the plastic bezels on the folding edges have fallen off. I have experienced the same issues before, and the device has already been sent to service three times. Process: On 2025-01-30, I went to the Samsung A...
I purchased my Samsung Galaxy Z Flip 6 on April 22, 2026, and after only six months of use, a visible crease line appeared across the center of the screen due to its foldable design. This issue has persisted for about two weeks now. I took the device, along with my invoice and warranty documents, to...
I sent my Samsung Galaxy Z Flip 5 to the authorized Samsung service center in Ankara on the 22nd after the screen stopped working — despite no drops, impact, or liquid damage. When I first bought the phone, I noticed a slight creaking noise when folding the screen for the first month or two, but I d...
On October 11, 2025, I experienced a shut-off issue with my Samsung Z Flip 4 when folding the device. I took it to the Samsung service center in Sancaktepe under the service number 4289525250 and waited for a response. On October 13, 2025, I received an SMS stating that the repair would cost ₺13,870...
On September 9, 2025, I purchased a Samsung Galaxy Z Flip 7 from the Samsung Authorized Service Center at Emaar Square Mall in Üsküdar, Istanbul. After just 23 days of normal use, without any drop, impact, or external interference, I opened the phone and noticed a crack forming along the center of t...
Comments