I purchased a Samsonite backpack from their website a year ago. The front zipper malfunctioned, and when I asked what to do on their website, they advised me to leave the product at their nearest store with the receipt, promising support. I took my backpack to the Akbatı store nearby for repairs, but they couldn't assist me and said I would need to pay an extra fee. Later, they said they would send the backpack for repair after payment. I questioned why I should pay for a product under warranty, and they mentioned that some branches are affiliated with Desaya rather than directly with Samsonite. I couldn't research this and it doesn't concern me; in short, I couldn't get my backpack repaired. This doesn't befit Samsonite or Desaya.
I purchased a Samsonite bag for $100 at the Akbatı shopping mall Samsonite branch, but unfortunately, it got scratched due to an accident. Hoping for a solution, I went to the same branch to ask for assistance. However, the staff there refused to help and directed me to a mechanic on the ground floo...
About one year ago, I purchased a Samsonite Move Black Backpack from the Desa Izmir Agora store. Around four months ago, the bag developed a defect in the inner stitching, which began to unravel. Since my bag is still under warranty, I contacted the Samsonite store in Istanbul Akmerkez and sent it i...
I bought a Samsonite backpack for my son from Panora Mall in Ankara, Turkey. The zipper broke shortly after purchase, and what followed was a complete failure of service and customer care. 1st repair: They said it was “fixed,” but the zipper broke again the very next day. 2nd repair: I specifically ...
I purchased my Samsonite Spectrolite 3.0 backpack about three years ago. Only two months after purchase, the leather parts of the bag started peeling, and this problem has continued for almost three years. Because I trusted the Samsonite brand, I did not send the bag to service while it was still un...
I purchased a Samsonite Biz2Go-BP 17.3" EXP Overnight backpack from the Samsonite store in Forum Istanbul, paying $260. Shortly after the purchase, and after only a few trips and limited daily use, the upper part of the bag cracked, causing significant deformation. Due to this issue, I visited the ...
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