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Samsonite Backpack Warranty Fail Complaint

Zekeriya
Samsonite
June 19, 2024 10:33 PM99

I purchased a Samsonite backpack from their website a year ago. The front zipper malfunctioned, and when I asked what to do on their website, they advised me to leave the product at their nearest store with the receipt, promising support. I took my backpack to the Akbatı store nearby for repairs, but they couldn't assist me and said I would need to pay an extra fee. Later, they said they would send the backpack for repair after payment. I questioned why I should pay for a product under warranty, and they mentioned that some branches are affiliated with Desaya rather than directly with Samsonite. I couldn't research this and it doesn't concern me; in short, I couldn't get my backpack repaired. This doesn't befit Samsonite or Desaya.

Samsonite
June 25, 2024 4:36 PM (5 days after complaint)

Hello, We have received your notification and will get back to you as soon as possible. We present this information to you and wish you healthy days.

Zekeriya
August 9, 2024 11:00 PM

The return has not been processed yet, I had it done by a tailor for 10 TL, it was not necessary. Unfortunately, no matter how corporate your brand appears, you cannot go beyond being a small business.

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Samsonite Turkey Refused Product Replacement Despite Repeated Zipper Defects

Cemal
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