About one month ago, I brought my American Tourister suitcase to the Samsonite store in İzmir İstinyePark because the pull handle mechanism was broken. Even though the product was not under warranty, I agreed to have it repaired at my own expense and left the suitcase with the store. At that time, I was told the repair process would be completed within 30 business days.
When that period ended, I was contacted by the store and informed that I could come and collect my suitcase. However, when I went to pick it up, I was told that it could not be repaired and was simply being returned to me. I was not provided with any service report, receipt, or official documentation regarding the attempted repair or its failure.
I request that my suitcase be re-evaluated for repair, and if repair is not possible, I ask for a product replacement as a fair resolution. I trusted Samsonite/ American Tourister for quality and service, and I expect this issue to be handled properly so that I do not remain disadvantaged after waiting for the promised service.
About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact ...
On August 31, 2025, I flew on SunExpress flight XQ895 from Barcelona to Izmir. I handed over my American Tourister luggage in perfect condition, but when I collected it in Izmir, the wheel was broken. At the airport, I immediately reported the issue and was told to file a claim. A record was create...
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
I purchased my Samsonite Spectrolite 3.0 backpack about three years ago. Only two months after purchase, the leather parts of the bag started peeling, and this problem has continued for almost three years. Because I trusted the Samsonite brand, I did not send the bag to service while it was still un...
On September 17, during my Turkish Airlines flight from Bilbao to Istanbul, the wheel of my suitcase broke. When I received my luggage upon arrival, I noticed the damage and immediately contacted Turkish Airlines customer service with file number 2025224535. I was informed that I should have the lug...
Comments