About 3–4 years ago, I received a Samsonite cabin-size suitcase as a gift. During a trip about 3 months ago, one of its wheels fell off. I reported the issue to the Samsonite store at Ankara 365 Mall and delivered the suitcase to them about 1–2 months ago. The store staff told me they would contact the central service and let me know once the repair was completed.
After waiting 2–3 weeks, I was informed that the wheel part was no longer available, so the repair could not be done. They told me to collect my suitcase from the store, and it was returned to me still missing a wheel, making it completely unusable. Even though I offered to pay for the repair, no alternative solution was provided.
It is very disappointing that a suitcase from a brand like Samsonite cannot be repaired or provided with a spare part after only 3–4 years. I now have an unusable product with no resolution offered. I am requesting that Samsonite provide a proper solution—either by repairing the suitcase, sourcing the spare part, replacing the product, or issuing a refund. I ask that my grievance be resolved fairly and urgently.
In 2022, we purchased two large and two cabin-size Disney Travel Series suitcases from the Samsonite store at Akbatı Mall. About 10 days ago, while returning from an international trip at Istanbul Airport, we noticed that one of our large suitcases was difficult to roll. Upon inspection, we found th...
In 2016, I purchased a Samsonite suitcase in the United States, which came with a 10-year international warranty. About 15 days ago, I submitted it for service at the Desa Vadi Istanbul Mall branch (tracking number: 250609) because both the wheels and handle broke. I requested a repair under warrant...
About one month ago, I brought my American Tourister suitcase to the Samsonite store in İzmir İstinyePark because the pull handle mechanism was broken. Even though the product was not under warranty, I agreed to have it repaired at my own expense and left the suitcase with the store. At that time, I...
About 15 days ago, I sent my Samsonite Black Label suitcase for repair through the Samsonite store at Capacity Mall because one of its wheels had broken. This model is a limited-edition item sold in the United States and comes with a lifetime warranty. However, despite being a warranty-covered repa...
I purchased a Samsonite shoulder bag from the Hilltown store. I did not use the bag at all during the winter and only started using it this summer. However, about one month ago, I noticed that the strap began to peel and the leather started to flake off. Yesterday, I took the bag to the IstinyePark...
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