I purchased the Roborock S7 Max Ultra from Teknosa in January. For the first month, it worked impressively well. But now, just a short time later, the performance has dropped by at least 50%. I live in a home with all tile floors, and during mopping, the robot leaves behind water streaks and visible residue. When I touch the floor after it’s done, there’s still dust—it’s like it hasn’t cleaned at all.
Even worse, the floor is left with an unpleasant, damp cloth smell after each use. And no, this isn’t about poor maintenance—I empty and refill the water tanks daily, wash the mop cloth once a week, and clean the filters regularly.
Despite all that, the machine just doesn’t clean properly anymore. I called the authorized service, and their response was insulting—they told me to "just wash the cloth again" and basically brushed me off. No solution, no interest, no responsibility.
I did not receive any response. I sent the product for warranty and it was sent back without any action taken, with a ridiculous reply like 'the drying process takes time.' I paid 50,000 TL for the product thinking it was a good, well-known brand and that we would have someone to address our issues, but there is absolutely no support. I will apply to the Consumer Arbitration Committee. If anyone is considering buying it, I definitely do not recommend it.
I purchased the Roborock S7 vacuum cleaner mop smart robot vacuum on January 7, 2023, as the latest model from the best brand to avoid any issues. Initially, it cleaned 70 m² with high vacuum and mopping, leaving 21% battery remaining. Later, I learned that it should clean 130-150 m² on a single ch...
I bought a Roborock Q7 Max robot vacuum from Teknosa eight months ago. It was great at first, but then it stopped working properly. I returned it to Teknosa, and I have to give credit to the staff for being attentive. They sent the vacuum to get fixed, but when it came back, it was even more messed ...
On October 7, 2022, I purchased a Roborock Q7 Max robot vacuum from Teknosa in Ankara Ankamall. Unfortunately, only 2-3 weeks later, the following issues began to arise: It was unable to complete mapping properly. It malfunctioned when it returned to the dock after cleaning a zone. It failed to iden...
I bought the Roborock S8 Sonic from Teknosa after doing a lot of research, thinking I was investing in a high-quality product. If I had known what I was getting into, I never would’ve purchased it. I used it only a few times, and by the third week, it started making strange noises during mopping. I ...
I purchased the Roborock Q Revo S robot vacuum just 3 to 4 months ago, expecting a top-tier cleaning experience. Unfortunately, it has already started giving me serious problems. While vacuuming and mopping, it consistently leaves a trail of dirt behind. No matter what I try, the issue doesn’t go aw...
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