I purchased my Roborock Q8 Max Pro from Hepsiburada. While using the device, I suddenly encountered a reset error, which happened for the first time. To fix the problem, I tried resetting the device, but the error persisted, and it stopped working properly.
Right after that, I contacted both Roborock and Hepsiburada customer service, but no service request has been created yet, and no solution has been provided so far. My product is still under warranty, and I’m requesting that it be repaired.
I expect immediate support and resolution for this issue.
I bought the Roborock S8 model from Hepsiburada a few months ago, and Hepsiburada was the seller. I've had to send the product to the warranty service twice, but unfortunately, I haven't had the opportunity to use it yet. The product was thoroughly inspected and found to be in perfect working condit...
We bought the Roborock Q8 Max from Teknosa just one month ago, and from the very beginning, the mopping function has never worked. It’s clear that we were sold a defective unit. We sent it to the service center twice, and both times they returned it claiming it had been repaired—but nothing has chan...
I’ve been experiencing a frustrating issue with my Roborock Q8 Max Pro (Model: Vacuum SS09, Serial No: RCCVBY51300109, Firmware Version: 03.09.15). Th...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
I purchased a Roborock Q7 robot vacuum about six months ago through N11, and the product is still under warranty. For the past week, the device has been displaying a “reset” warning on its own and refusing to clean. I tried resetting it multiple times, but the issue persists. My invoice number is sn...
Comments