I bought the Roborock S8 model from Hepsiburada a few months ago, and Hepsiburada was the seller. I've had to send the product to the warranty service twice, but unfortunately, I haven't had the opportunity to use it yet. The product was thoroughly inspected and found to be in perfect working condition. Detailed notes were provided to confirm its stability. Unfortunately, the product continues to malfunction, and I have reached the point where I no longer wish to handle it. I would prefer a refund instead of having it repaired. This is a substantial investment, valued at thousands of ₺, and unfortunately, I am unable to utilize it. The situation is incredibly disheartening.
I purchased my Roborock Q8 Max Pro from Hepsiburada. While using the device, I suddenly encountered a reset error, which happened for the first time. To fix the problem, I tried resetting the device, but the error persisted, and it stopped working properly. Right after that, I contacted both Roboro...
I bought the Roborock v8 Ultra model vacuum cleaner from the official seller on Hepsiburada about 2 months ago. I have been having water leakage problems constantly since the first day I bought the device. Due to this problem, I contacted customer service three times, and the device went to technica...
My experience with Hepsiburada has been nothing short of a nightmare. My Roborock S7 Pro Ultra robot vacuum continues to malfunction after only 3-4 months of ownership. They're now asking for 18,000 TL to repair it. I paid 27,000 TL for the robot vacuum, and I can get a new one for 25,000 TL online....
A year ago, I purchased a Roborock robotic vacuum through the Hepsiburada platform, with Hepsiburada itself as the seller. When an issue arose, I wanted to have it repaired under warranty and contacted Roborock Turkey’s authorized service at 08503086777. They informed me that my product was not cove...
The Roborock vacuum cleaner I purchased from Hepsiburada arrived defective. From the first day, it was leaving dust residue. I called the service, and they said, "We will send you a code, and you can return it for free with this code." They asked for around 9,000₺ to repair the defect. When I asked ...
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