ReelShort Made an Unauthorized Charge and Ignored My Refund Request
I am writing to report an unauthorized charge made by ReelShort to my bank card and to request an urgent resolution. On 11/09/2026, an amount of 387.59 EGP was taken directly from my card with the description “Reelshort”. I did not purchase any subscription, I did not select or confirm any plan, and I have not used the billing or account deletion features in the app. I have only logged into ReelShort once before with this card, and no ongoing subscription was knowingly activated by me. After seeing this charge, I contacted ReelShort support but did not receive any answer. I also have a screenshot from my bank notification clearly showing this transaction and its amount as evidence. I request that ReelShort immediately cancel any subscription or automatic payment that may have been started without my clear consent, refund the full amount of 387.59 EGP to my card, and ensure that no further charges are made to my account without my explicit approval.
