Connected2.me Account Ban Appeal Has Gone Unanswered

I have been using my Connected2.me account for about 5 years, and it was suddenly banned without any explanation. When I open the app, I only see a red notification saying “You are banned!” and I cannot access or use my account in any way. I contacted Connected2.me support regarding this situation, but I have not received any response so far. I was not informed of any violation or reason before the ban, and I do not know what I am accused of. I request that my account be urgently reviewed, my account be unbanned if there is no valid reason, and that I be clearly informed about the reason for this ban. I also ask to be notified of any rules you claim I violated so that I can avoid such issues in the future.