Reelshort Charged Unauthorized Subscription to Vodafone Bill

I received an SMS at 4:38 a.m. stating that a subscription fee of approximately $7 for the Reelshort app had been charged through the Google Play Store to the Vodafone line I use, even though I have never purchased or authorized any subscription to Reelshort. I was completely unaware of this subscription and had never given my consent for it.

Immediately after receiving the SMS, I independently canceled the relevant subscription through the Google Play Store. However, since I am not the legal owner of the Vodafone line, the fact that this unauthorized charge is still expected to be added to the bill has caused me serious inconvenience.

When I contacted Vodafone customer service, I was told that I needed to contact Reelshort regarding this matter. I do not want to pay for a subscription that I was unaware of, never authorized, and never used. I therefore request that the approximately $7 charge associated with the subscription shown as having been initiated through Reelshort be canceled and not added to the Vodafone bill. If the charge has already been billed, I request that the full amount be refunded to me.

I ask Reelshort to fully resolve the inconvenience I have experienced, refund the unauthorized charge in full, and take the necessary measures to prevent similar unauthorized subscriptions from being initiated in the future.

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