Reeder Refused to Replace My Faulty P13 Blue Max L Phone Under Warranty
After the Reeder P13 Blue Max L 2022 64 GB phone I purchased in 2022 malfunctioned, I bought the same model again, the Reeder P13 Blue Max L 2021. However, the phone, which is still under warranty, constantly shuts down on its own. To resolve my issue, I took it to the Reeder store and requested a replacement to address my grievance. Despite the warranty, they told me that the same model was no longer in production and that they could not offer a free replacement. Instead, they tried to sell me a higher model, the S23 Pro Max, for an additional ₺4,000. I explained that this was not my problem and insisted they either replace the faulty phone with the same model, refund my money, or provide a free upgrade to another model. They refused and told me I was welcome to file a complaint. Reeder has now become one of the brands I will never consider again.
