I purchased the Reeder P13 Blue 128 GB phone on September 8, 2022, only to find that the battery had swollen. Upon visiting the seller's store, I was directed to their customer service hotline. After reaching out, I was informed that the battery wasn't covered by warranty and, for a fee of ₺1500, they would send a replacement phone with 64 GB storage. The store assured me I could handle the exchange there. However, during my second visit, the store clarified that the battery replacement was handled by the technical service, and they could only send the phone, a process that would take 21 business days. While at the store, I called the customer service hotline, but instead of assistance, they created obstacles, leaving me feeling frustrated. I regret my decision to buy this phone and urge the authorities and the company to urgently address both the store and the customer service issues.
After the Reeder P13 Blue Max L 2022 64 GB phone I purchased in 2022 malfunctioned, I bought the same model again, the Reeder P13 Blue Max L 2021. However, the phone, which is still under warranty, constantly shuts down on its own. To resolve my issue, I took it to the Reeder store and requested a r...
I purchased two Reeder S19 Max 4GB RAM 128GB phones. One of them started draining its battery quickly and eventually stopped charging altogether. Since the phone could not charge, it turned off completely. When I plug it in while turned off, the screen displays a "not charging" symbol. I took my dev...
My P13 Blue Max Lite model phone, which I bought from Reeder, has an issue where the sound cuts in and out from both the receiver and speaker, making it impossible to make phone calls. Because of this problem, I took my phone—still under warranty—to the Reeder authorized service center. However, the...
I bought a Reeder P13 Blue Max Pro Lite 2022 4GB 64GB Blue mobile phone with a GENPA warranty from Hepsiburada.com using my dad's credit card. The phone suddenly shut down after an update and wouldn't turn back on. Despite multiple attempts to get help from Hepsiburada.com's customer service, they d...
On January 20, 2025, I purchased an S23 Pro Max model phone from the Vega Eskişehir Reeder store. I experienced an issue where I could not hear the other party during calls. Since my device was still under warranty, I visited the store on August 6, 2025. I was informed that the same model was not av...
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