I bought a Rainbow vacuum cleaner many years ago and was extremely pleased with it. Recently, my vacuum cleaner broke down, so I disassembled it myself and identified the fault. Due to the country's conditions, getting service has become almost impossible, and with Rainbow, it is even worse as they almost try to resell you the vacuum instead of helping. When I wanted to buy just the motor carbon brushes, the service charged $100 for them, and I had to install them myself. While other brands’ carbon brushes cost between ₺70 and ₺250, Rainbow’s price is $100. When I researched online, I found that in some countries, the retail price of these brushes is between $6 and $11. As a company with a monopoly, demanding such exorbitant prices under the name of service, especially after already high machine costs, is both meaningless and unethical. No matter how seriously you take your brand, this kind of behavior damages its value.
I’ve been using a Rainbow vacuum for 25 years and a purifier for the last 4 years, but the service in Istanbul is incredibly unprofessional and unethical. There are 4-5 different service providers, and each one operates independently. Every week, I get a call claiming it's time for maintenance on ei...
I purchased my Rainbow Rainstar cordless vacuum two years ago, and for the past month, it hasn’t been charging or working at all. Despite my careful usage, the battery seems to have died. When I contacted Rainbow, they promised to send a service team, but it’s been three weeks and no one has contact...
I bought a Rainbow vacuum cleaner 10 years ago, and I’ve regretted it ever since. For years, I’ve been bombarded with phone calls, and no matter how many times I’ve asked them to remove me from their list, the calls never stop. A few months ago, I even agreed to a home visit, thinking rejecting them...
I bought the Rainbow Star upright vacuum two years ago, and shortly after, I started experiencing problems. The most frustrating issue is with the so-called HEPA filter, which is essentially a sponge that clogs after cleaning just two small rugs. The service team advised that this filter needs to be...
I purchased a Tineco Hero 11 Pro vacuum from Vatan Bilgisayar with a 2-year warranty and recommended it to everyone. However, after 20 months, while still under warranty, the connection between the tube and the main body started coming apart while in use. I contacted Tineco support, and they told m...
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