I’ve been using a Rainbow vacuum for 25 years and a purifier for the last 4 years, but the service in Istanbul is incredibly unprofessional and unethical. There are 4-5 different service providers, and each one operates independently. Every week, I get a call claiming it's time for maintenance on either the vacuum or purifier. Each service provider quotes a different price, and they seem to follow a “charge whatever they can” approach. Every technician criticizes the previous one, saying things like, “They overcharged you” or “They installed the wrong part.”
Most recently, I paid ₺11,000 for purifier cartridges and vacuum maintenance, but just two days later, I received a call demanding more money. When I questioned the extra charges, they quickly apologized and hung up. I’m tired of the harassment and dishonesty from Rainbow's Istanbul service. The headquarters should be aware of this situation, and other customers need to be informed. Rainbow, please fix this!
I bought a Rainbow vacuum cleaner many years ago and was extremely pleased with it. Recently, my vacuum cleaner broke down, so I disassembled it myself and identified the fault. Due to the country's conditions, getting service has become almost impossible, and with Rainbow, it is even worse as they ...
I bought a Rainbow vacuum cleaner 10 years ago, and I’ve regretted it ever since. For years, I’ve been bombarded with phone calls, and no matter how many times I’ve asked them to remove me from their list, the calls never stop. A few months ago, I even agreed to a home visit, thinking rejecting them...
I purchased my Rainbow Rainstar cordless vacuum two years ago, and for the past month, it hasn’t been charging or working at all. Despite my careful usage, the battery seems to have died. When I contacted Rainbow, they promised to send a service team, but it’s been three weeks and no one has contact...
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