Puma Store Fails to Honor Warranty Promise
I'm writing to express my dissatisfaction with the Adana Optimum Puma store. After purchasing a pair of torn shoes, I followed their instructions and returned them for warranty repair, which I was told would take up to 20 business days. On July 22, 2023, they received my shoes and assured me that they would be repaired. Today, August 25, 2023, I haven't received any phone calls or updates. My attempts to contact the Adana Optimum Puma store have resulted in silence - no responses, no callbacks. Being treated this way by a company is extremely disheartening, especially when they initially promised a solution. My dissatisfaction knows no bounds. This ordeal serves as a lesson in the value of customer service and keeping one's word.
Dear Customer, We are sorry for the negative experience you have had. For purchases made from different companies whose invoices are not issued by PUMA Turkey, the review processes are carried out by these companies, and there is no request conveyed to PUMA Turkey or any action taken by us to the company. We kindly ask you to contact the stores and customer service of the relevant company to get detailed information about your request. For any feedback, complaints, or suggestions, you can reach our Customer Service. Thank you for your understanding, and we wish you happy days as PUMA.
