On December 12, 2024, I bought three pairs of Puma sports shoes from the Puma store. The price I paid was a little over $48 per pair. It was my first time choosing Puma, but after the problems I experienced, I regret the purchase. One pair developed a seam tear on the upper part in a short time, and the others became seriously deformed before even one year had passed.
When I took the damaged pair to the store for inspection, they directed me to submit an online request and upload photos. Even though I uploaded all the required photos, my request was rejected with the explanation that it was “not a manufacturing defect.” However, my concern is not about a single production error—it's about the shoes being poor-quality and not durable overall. The fact that they wore out so quickly and developed a seam tear on top clearly shows that they are not worth the price I paid.
I have used Adidas and Nike for years, and when I had an issue, they prioritized customer satisfaction and resolved the situation without making things difficult. Puma, on the other hand, gave me the impression of a brand that doesn’t stand behind its products and makes the process exhausting for customers.
I request that my product be re-evaluated, the shoes be replaced, and my grievance resolved. I am sharing this complaint both to resolve my issue and to inform consumers who may be considering Puma. I will add my application or inspection reference number if I can locate it.
On March 28, 2023, I purchased a pair of Puma shoes. Within a year, the leather started cracking and eventually tearing. Despite not wearing the shoes frequently, they became unwearable. I reported this issue to Puma, but received no response for two months. After numerous calls, I finally received ...
I purchased a pair of Puma sports shoes from your store on June 8, 2025. Even though I did not use the shoes heavily, the front parts began to burst open and the upper fabric started fraying and wearing out in less than two months. Before even reaching three months of use, the shoes became unusable,...
I bought a pair of Puma trainers in November 2023, and I’m really disappointed with the quality of the product and the response from customer service, despite their well-known reputation. My trainers started showing clear signs of wear and tear on the inner side and heel area several months ago. I s...
I bought shoes from the Puma Store on June 25, 2023. After wearing them just twice, one of them started deforming from the side. I initiated the return process on July 5, 2023. They assured me that they would contact me once the process was completed. However, I received no calls from Puma. When I v...
I bought a pair of Puma Smash Perf Puma Black-Asphalt shoes, but they quickly deformed. On January 8, 2024, I registered a complaint via email with photos of the product. After receiving no response, I emailed [email protected] again on February 6, 2024, and called at least 10 times, but I couldn't g...
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