I bought Pull & Bear shoes, and to my dismay, they caused significant damage to my heels after only one wear. Unfortunately, due to the nature of my job, I never had the opportunity to wear them again. I will provide photographic evidence of the bloodstains and skin damage on my feet caused by these shoes. I returned the shoes to Optimum Pull & Bear, explaining that there appeared to be a design flaw in how these shoes were made, which I had never seen before. It was the first time I had ever returned a pair of shoes. The response I received after their ostensibly visual inspection was that the shoes were fine. I explained the situation several times, feeling both concerned for my health and disappointed. I eventually returned the shoes and left. It's disheartening that they're playing with their customers' feelings and undermining their trust. I hope someone takes the time to read this and respond appropriately.
Neither the store nor here responded to the complaint I made. Far from addressing the issue, no steps were taken in the name of customer satisfaction; the interest is zero. I wrote complaints about Pull & Bear twice. They are good at selling high-margin products, but when there is the slightest problem with the product, they act like it's no longer their concern...
I bought a pair of shoes from Pull and Bear Online. Since the weather only recently started getting warmer, I’ve worn them just three or four times. However, both shoes have started to come apart on the inner sides, and cracks have formed on the front. It’s obvious that the material is poor quality,...
I purchased a pair of basic sneakers from Pull and Bear, expecting the usual quality I’m accustomed to from the brand. However, to my surprise, the shoes turned out to be extremely uncomfortable from the very first wear. The sneakers cause painful pressure on my feet, making it nearly impossible to ...
I bought a pair of shoes for ₺1,800 back in March, and I wore them for the very first time this week for just a few hours. I certainly wasn't playing soccer in them – they're heels, for crying out loud – but the toe immediately deformed! I never imagined the leather quality could be so incredibly p...
I purchased a pair of shoes from Pull & Bear today, but they were too small. Naturally, I wanted to initiate a return, but the process has been unnecessarily complicated and frustrating. How difficult can it be to return an item? First, I contacted customer service to ask if they offer home pickup ...
I purchased a classic shoe model from Pull & Bear, and within 1-2 weeks of use, the sole cracked and split apart. I consulted several experienced cobblers in the İzmir region, all of whom confirmed that the issue is not related to usage but rather a manufacturing defect. They even stated that the sh...
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