Pronet Unauthorized Billing and Poor Customer Service
I am furious that Pronet Security did mass billing without my permission and sent me invoices without my permission. When I told them about this, they insisted on sending me a refund invoice, saying that there was no other way to solve the problem. So, they changed the entries in my agreement with the accountant, which means I have to pay an extra 500 TL a month because of accounting adjustments. I canceled the service. To make matters worse, Pronet Security charged me an absurd 8900 TL cancellation fee for a three-month service period. It's unbelievable! Their customer service is terrible because they never respond and keep putting things off. I will not forgive them for what they have done.
Dear Metin T., It is observed that all the details of your contract were confirmed with you by the call center on 19.04.2023. Since you approved the contract terms during your conversation, the installation was completed on 24.04.2023. The contract was executed by you, and a copy will be sent to you via email. You have committed to a 24-month usage period to benefit from the discounted campaign price based on the product's list price. If you wish to terminate the contract before this period ends, the monthly discounts you received will be billed back to you. You contacted our call center on 16.05.2023 and benefited from the bulk invoice discount. On 07.07.2023, you requested the cancellation of your bulk invoice, and the cancellation process was completed. Your system cancellation request was processed on 12.07.2023, and your process is currently ongoing. Necessary actions have been taken to expedite your process. Based on your request, our expert teams will get back to you with a solution proposal at a mutually agreed point. For any information, suggestions, opinions, or requests regarding our products and services, you can contact us via our call center. Your Pronet Alarm Monitoring Center is at your service 24/7 for all your applications. Thank you for your understanding. Pronet Security Services Inc. Customer Service Department
