I am furious that Pronet Security did mass billing without my permission and sent me invoices without my permission. When I told them about this, they insisted on sending me a refund invoice, saying that there was no other way to solve the problem. So, they changed the entries in my agreement with the accountant, which means I have to pay an extra 500 TL a month because of accounting adjustments. I canceled the service. To make matters worse, Pronet Security charged me an absurd 8900 TL cancellation fee for a three-month service period. It's unbelievable! Their customer service is terrible because they never respond and keep putting things off. I will not forgive them for what they have done.
I was tricked into signing a contract on September 29, 2022, that contained many unfulfilled promises. Pronet Alarm enticed me with promises of free services, but when I looked into it, I found that every part of the alarm system cost money. Even worse, I was threatened with a hefty 5,500 TL cancell...
I'm sorry I chose Pronet; may God curse them. They came to my shop and incorrectly installed the system. They told me to wait for a service person, but they kept me waiting while the alarm continued to beep loudly, disturbing my customers. I told them to cancel, but they just smiled and insisted on ...
I used Pronet's alarm system service at my address in Antalya for about four months. When I tried to cancel, I was charged a very high fee of ₺38,000. This amount was stated to be for a four-month discount and two sensors. I know my contract includes a clause regarding this type of cancellation fee,...
I had a home alarm system installed by Pronet. However, even though I clearly stated that I wanted to cancel my subscription, the monthly fee is still being charged. From the very beginning, the sales representative provided false and misleading information, and the subscription was opened without p...
Pronet billed three times the agreed price! In the last week of October, Pronet's field sales manager, Mr. Tolga, and their Manager, Mr. Sefa, inflated the invoice price threefold compared to the promised amount. Despite being a major company, they failed to honor their word. Furthermore, when I req...
Comments