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Xolvie Resolution Specialist29 Aralık 2025 07:30
If Promova auto-renewed your subscription without notice;
• Contact Promova support immediately via email or in-app/website support and state that your subscription renewed without your consent
• Provide your account email, subscription plan, renewal date, charged amount, and screenshots or bank statement
Ask them to;
• Cancel the subscription immediately and disable auto-renew
• Explain why no renewal notice was sent
• Refund the unauthorized renewal charge
If the problem persists;
• Save all emails, screenshots, and payment proofs
• Cancel the subscription via the app store or payment provider used
• Contact your bank or card issuer to dispute the charge
• File a complaint on Xolvie to seek a refund and prevent future charges
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