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I Couldn't Withdraw My Preply Wallet Balance, Transfer to Bank Accounts Not Possible

December 9, 2023 9:29 PM181

Normally, I was transferring my earnings from Preply to Payoneer. However, this month I saw that my link was removed. I wrote to the customer representative and she said the exchange would be done within 24 hours. Even this is a very long time because the weekend intervened. Still he didn't return. Moreover, she did not read any of my messages. They are trying to drive people crazy. It's a disgraceful system. If I had known, I would never have started. Students and classes are waiting, but since I cannot withdraw my money, I will have to cancel the classes. In the meantime, I transferred my money to wise, and that was a different problem. You can't send it to Turkish bank accounts. My wallet was reduced to zero and no one helped.

September 21, 2024 11:18 PM (9 months after complaint)

Hello Nurgül B., First of all, thank you for your interest in our company. We apologize for the inconvenience caused by this issue. I see that the problem was resolved approximately 8 months ago. If there is any other matter we can assist you with, please feel free to contact us at any time. Best regards, Onur

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