I scheduled two weekly lessons on Preply with a tutor named Kelly. We agreed on everything, but she never showed up to a single class—and worse, she didn’t even notify me or provide any explanation. She’s also completely inactive on the platform, so there’s no way for me to message her or understand what’s going on.
Naturally, I wanted to switch tutors and transfer my remaining balance to someone else, but the “transfer balance” button is disabled. I’m stuck, unable to use the credits I paid for, and I’m getting zero communication or help from Preply’s support team.
This needs to be fixed immediately. I either want my balance transferred to a reliable tutor or refunded altogether. Preply, stop ignoring your users—how many others are left hanging like this? I paid good money, and I expect the service you promised.
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
Hi Preply team, I booked a private German lesson and paid in advance. However, the tutor never responded to my messages or showed up for the scheduled class. I ended up canceling the lesson myself since there was no communication at all. Now I’m left with no class and no idea how to get my money ba...
I booked a lesson with a tutor on Preply, and when the class time came, the tutor informed me they weren’t available and suggested rescheduling for a ...
Preply has been the worst experience I’ve had with an online learning platform. I initially signed up for 16 lessons with one tutor—four lessons per week—because I wanted consistency, which is crucial for improving grammar. But the tutor only had availability in the mornings and early afternoons, wh...
I’ve been taking lessons on Preply for a long time and was generally satisfied—until now. Recently, my tutor took a break from offering classes, which meant I couldn’t schedule any new sessions. I had around ₺4000 worth of prepaid lessons left in my balance—approximately 8 lessons in total. To my s...
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