I booked a lesson with a tutor on Preply, and when the class time came, the tutor informed me they weren’t available and suggested rescheduling for a later time. Since then, they have not responded to my messages, nor have they made any effort to reschedule the lesson. The most frustrating part is that there is no way to contact a moderator or administrator on the platform to resolve this issue. I expected better support from Preply, but I feel stuck without any assistance. I am asking Preply to address this promptly and ensure my issue is resolved, as I paid for a service that I did not receive.
I had booked a trial lesson on Preply, but unfortunately, I got sick and could not attend. Because of my health situation, it didn’t even occur to me to notify the tutor in advance. Now, I see that the fee for the lesson has still been charged, even though I was unable to participate for medical rea...
Hi Preply team, I booked a private German lesson and paid in advance. However, the tutor never responded to my messages or showed up for the scheduled class. I ended up canceling the lesson myself since there was no communication at all. Now I’m left with no class and no idea how to get my money ba...
I scheduled two weekly lessons on Preply with a tutor named Kelly. We agreed on everything, but she never showed up to a single class—and worse, she didn’t even notify me or provide any explanation. She’s also completely inactive on the platform, so there’s no way for me to message her or understand...
My spouse and I both purchased lessons on Preply. I bought a 12-lesson package, but I haven’t been able to attend a single class because the tutor kept canceling at the very last minute every time. Despite being the one who paid, I’m now left with zero completed lessons and no way to fix it. I’ve t...
I purchased a 12-lesson package on Preply and successfully scheduled my lessons with my tutor. Everything was going smoothly until I had 4 lessons left, when I suddenly received a warning that “your teacher is not active.” Although the tutor mentioned there was an issue with their account and we man...
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